Fancy style

How will I get paid?

VAs receive their salaries through their Paypal account weekly.

What will be my work shift/work schedule?

Since we cater clients all over the world, your shift/work schedule will depend on the client’s timezone. Some clients allow flexible shift schedules too.

Is VA experience a requirement?

VA experience is preferred but not required.

Do you have medical benefits? What other benefits do you provide?

Yes, we provide medical benefits to our Virtual Assistants who reached their 1st year with existing clients. Apart from this, our Virtual Assistants are also eligible for paid leaves (one every 6 months), annual performance-based bonus, annual performance-based increase and FREE up trainings.

Do you have non-voice jobs?

We offer both voice and non-voice positions.

How long do I have to wait for re-application? (Applicant fails to pass)

If an applicant did not pass the preliminary process, they can reapply after 6 months.

Do you provide training?

Yes, we provide FREE training to all applicants who passed the preliminary process.

What is the timeline in submitting the email tasks?

There is no specific timeline in submitting the email tasks. We implement the First Come First Serve Rule. All applicants who have completed the email tasks will be prioritized in being scheduled for an initial interview.

Why are you asking for Government IDs?

Identity verification is part of our recruitment process. One way for us to do this is to ask for a copy of your Government ID. You can be assured that your personal information is secured by our Digital Security Policy. Only our authorized Recruitment Specialist has access to them for internal purposes and background checks.

 

How will I know if I am selected to participate in the interview process?

You will know if you are selected to participate in the interview process once you received an SMS, Email and Skype message inviting you for a Skype Video Call Interview.

What happens after I submit my application form online?

After submitting the form online, you will automatically receive the 4 email tasks for completion.

What are the requirements needed to qualify?

To qualify, an applicant must have the following technical requirements:
-A laptop/desktop running on Windows 7, MAC OS/X or Linux Operating System with at least Intel Core i3 processor and at least 4GB RAM computer memory
-Primary and backup internet running on a 3Mbps plan or higher to get a download speed of at least 2Mbps
-USB Headset with Noise Cancellation Feature
-A quiet work environment

Is your company legit?

Will be updated shortly!

Why am I not receiving the email tasks?

Below are the possible factors as to why you are not receiving the email tasks:

  • You have not completely filled out the application form
  • The email tasks might have gone straight to your Promotions/Spam folder
  • The email address you’ve provided is incorrect
How much is the salary?

Below is our compensation package for each tier level.

  • Tier 1 – starts at $2.89/hour (Full-Time Base Salary: $500/month)
  • Tier 2 – starts at $3.00/hour (Full-Time Base Salary: $520/month)
  • Tier 2.5 – starts at $3.25/hour (Full-Time Base Salary: $563/month)
  • Tier 3 – starts at $4.00/hour (Full-Time Base Salary: $693/month)
How long is the application process?

The regular application process takes 2-3 weeks depending on how soon you can complete all the requirements.

What is the application process?

20Four7VA application process:

  • Application Form Submission
  • Email Tasks Submission
  • Initial Interview
  • System Check
  • Final Interview
  • Training
  • Client Endorsement
Why am I having problems submitting the Application Form?

Here are the possible reasons as to why you’re receiving an error in submitting the form:

  • The attached documents in the form is in PDF, please take note that the form only accepts a DOC or DOCX file
  • A line item is not completely filled out
  • A line item is incorrectly filled out
  • Make sure you tick the box for “I agree to the 20Four7VA Application Form Terms and Conditions.”
How to apply at 20Four7VA?

You can apply to 20Four7VA by clicking the sign up button in our Facebook Career Center page. To start your application process, kindly scroll down and fill out the form. After submitting the form, you will automatically receive the 4 email tasks for completion.

How can I learn about open positions at 20Four7VA?

You can learn about our job openings by liking our Facebook Career Center page and watch out for our job posts daily.

How long is the turnaround time before I get hired by a client?

It depends on the VAs’ skill set and the client’s job requirements.

How do you determine my tier level?

The tier level is determined by the applicant’s skills, experiences and performance during the training.

What is Nesting (or Probationary) Period?

As soon as the VA begins rendering services to the client, the VA is automatically on probationary period or nesting.

The nesting period is a duration of time (typically between 2 weeks to a month or may be extended) in which the VA’s ability to meet performance levels will be observed and assessed. While on probation, the VA is under the direct supervision of the Training Team and a Nesting Point-of-Contact (POC) is assigned.

During this period, a VA is provided support in order to ensure that the Key Performance Indicators (KPIs), targets and client expectations are being achieved and maintained. We also provide daily monitoring in order to ascertain that the VA abides by the policies set by the company, that the VA is compliant with his shift schedules and attendance, and that there are no observed attitudinal issues that may concern the client.

During nesting, we strive to cultivate in the VAs the values of working independently with minimal supervision, how to effectively manage time (productivity), and how to maintain control over his current projects/responsibilities. We also encourage them to proactively communicate with the client. This is to prepare them for their promotion out of the probationary period.

What is a Nesting POC?

A Nesting POC is a Trainer in 20Four7VA who is tasked to provide administrative, technical and task-related support to the VA to ensure proficiency, productivity, and compliance. The Nesting POC also provides coaching and performance improvement plans so that tasks are delivered properly.

Is the assigned Nesting POC always a trainer?

Yes.

What does Promotion of Out of Nesting mean?

When a VA is promoted out of nesting or probation, the VA is understood to have been working proficiently enough that less supervision from the trainers is required.

Promotion out of nesting signifies that:

a. the VA is proficient at the tasks assigned

b. the KPIs/Targets are consistently met (or exceeded)

c. the VA is compliant with shift schedules and 20Four7VA policies

d. the VA is reliable and there are no attitudinal issues observed

e. the client and the VA have developed a good communication pattern

f. the VA is self-sufficient and can manage his productivity on his own

What is a Client Orientation Call?

A scheduled, mandatory call between the client and the VA, and facilitated by a trainer. This is where the client officially offloads the tasks that the VAs are expected to work on and sets their expectations.

Below are the discussion points included during the call:

  • Shift Days and Time
  • Tools that will be used by the VA
  • Systems connections (ex. set up of a virtual phone for inbound/outbound calls) and credentials needed by the VA
  • Preferred medium of communication
  • Preferred time keeping tool
  • Specific timelines and/or deadlines
  • Required End of Day Report
  • Trainings needed (if there are any)
  • Nesting period
  • Promotion out of nesting

For SMM,

Restrictions on the use of VA’s personal social media accounts when managing client’s SM accounts

I would like to increase my VA’s hours. Who do I contact about this?

You may direct your intent of increasing hours to the Nesting POC. The Nesting POC, in turn, will be the one to course your concern to the company.

What are the measures you are taking in order to maintain my VA’s task proficiency?

We do daily touch-base sessions with the VA in order to monitor performance. We do a review and audit of submitted reports and provide prompt feedback to the VA. Based on what will be observed during the review, we arrange coaching sessions with the VA in order to determine the challenges hindering him from performing effectively. We revisit his KPIs/targets and discuss what is being achieved, what are not met and what needs improvement. We also make sure that the VA’s commitment and values are in place. Additionally, we devise a performance improvement plan, continuously monitor VA progress, and report it back to the client.

My VA has long been promoted out of nesting, but his performance has declined for the past weeks. Can I re-enrol him back to Nesting?

Yes.

Can I replace my VA if I find him incapable of performing the tasks I assigned him to do?

Yes, our client’s feedback is of the highest importance and if the client deems that the VA is not meeting their expectations, we can provide a replacement. Furthermore, we will conduct a deep-dive analysis of what has transpired over the nesting period concerning the VA in question and this shall be kept on record.

I cannot afford to have a VA absent even for a day. What are the processes you set in motion should my VA be absent?

Should the VA be absent and the client approves that the Nesting POC has authority to use VAs credentials, the Nesting POC can take over the VA’s task for the duration of the VA’s absence. We place this redundancy measure in order to maintain task continuity.

Do your agents have specialized skills? (Ex. cross-selling/up-selling, experience in digital marketing, experience in mobile marketing, etc.)

Yes, 20Four7VA has agents who have specialized skills. We need details of the job description so we can correctly match the VAs to your requirements. These VAs who have specialized skills like digital marketing, mobile marketing, and the like may not exactly be the customer VA and telemarketing VA you described you needed urgent.

On what basis do we get charged? (Hourly, daily, by full month, .etc)

You are charged based on the actual number of hours worked by the VA.
20Four7VA has existing packages per VA tier designation. A VA’s tier depends largely on his skills and experience.

What are their working hours? Is it fixed or set by clients?

Their work hours are set by clients.

That’s why this information is important prior to even promoting VAs to you (by sending you what we call their applicant packets). This is so we can also shortlist the candidates according to your work shift preference.

How do we monitor performance?

We can work on customizing a performance monitoring tool for your VAs. Examples are:

  1. The average handling time (AHT) that they must follow when on calls and
  2. Deals that they should close on a daily basis. We can design the tools based on the numbers that your current agents are at in terms of AHT and sales quota.

In addition, we can recommend a screen monitoring tool and a project management tool like Trello or Basecamp. We can definitely walk you through this process.

On top of these is our incredible training team that is willing to closely monitor your VA’s performance and progress to satisfy deliverables. There are individual POCs from both the Training Team and Client Services Team who have assigned VAs to look after. They stand as their supervisors for coaching, announcements and performance related meetings.

Our company has a system for attendance and productivity monitoring that has worked through the years. We can show them to you and briefly explain how each works. We use either Time Clock Wizard or ScreenMeter. We also have End-Of-Day reports that you receive in your email daily. We have Point-of-Contact (POC) monitoring, Skype bundy clock, and Skype team chat rooms as well.

 

How do we begin with training? And how would the process be like?

Once you select your VAs and are ready to hire them, we begin the Client On Boarding process. The Client Onboarding Process allows the Client and VA to connect in order to set expectations and what the responsibilities would be. Upon completing this, your VAs can commence with their tasks for you. Product-specific training sessions and task-driven training sessions are usually the goal during the first few days/weeks of the VA – the timeline depending on the extent of training needed.

In a nutshell, the process is:

Qualify – Promote – Select – Train

Please take note that the VAs who will be qualified have already gone through our eCommerce training program.

What are the requirements in order to start the VA hiring process?

We need a specific job description for each position so we can qualify VAs. We will promote VAs to you within 48 to 72 hours upon receipt of your job description.

Once you’ve selected the VAs, our requirements to fully onboard you as our client are:

  • A signed contract
  • One week prepayment and subscription activation, and
  • A scheduled Orientation Call with you and your new VAs, which will be facilitated by our trainers.
Do we get better rates if we were to commit long term?

We don’t offer long-term contract discounts. However, we provide a 10% discount on any additional VAs after your first full time VA.

What are your payment terms like?

Clients are usually billed weekly via PayPal subscriptions. We can however accommodate requests such as monthly payments. Your PayPal subscription will process weekly for your VA Tier level and hour-per-week combination.

The first payment under the newly activated PayPal subscription you process is the week prepay or a deposit as stated in the contract. This deposit is used on the VA’s last week upon notice of termination.

Once activated, the subscription will process weekly and should cover billed hours for the current week.

Client payments may also be accommodated through Square Up or bank transfers (only for US-based clients), whichever is available.

What happens if a particular agent’s performance is unsatisfactory? What form of security does the client have?

Our training team does the necessary coaching to avoid this. To prevent unsatisfactory results, please let us know if the VA’s learning curve and performance does not live up to your expectations. We will then spend time talking to and training your VA to make sure that they deliver.

If, however, a VA’s performance remains unsatisfactory, we will investigate and when necessary, suggest a replacement and come up with a transition plan to make sure the replacement VA is onboarded the soonest time possible. 20Four7VA will pay for the training of the replacement VA and the transition process.

During your on boarding with us, we can enter into a Non-Disclosure Agreement with you for confidentiality.

In addition to the measures mentioned, we may issue refunds when a company’s operation gets disrupted and business goals are not met due to a VA’s unsatisfactory performance.

What languages are your agents able to converse in? Are they bilingual/multilingual? Any extra charges?

All our VAs are bilingual and show fluency and good command of the English language and are billed at our normal rates.

We have a few multilingual VAs (Spanish, English, and their native tongue) who we will need to know if available for full-time job as of the moment.

Yes, hiring multilingual VAs come with a higher than the usual rate.

How soon are we able to start if we provide you with the requirements needed?

We can streamline the process and have the VAs onboarded within 72 hours or 3 days (business days) from receipt of job description.

Normally, we need 48 to 72 hours upon receipt of the job description from you so we can pre-qualify and promote VA candidates.The rest of the process depends on you as we recommend you speak with them for an interview. If you have test tasks, you may conduct them. Historically, doing the interviews and conducting test tasks take about 1 to 3 days. Then, we wait for your decision, which may take about a day or two. At the very least, we say that if your selection process is stringent, it may take about at least 5 to 7 business days to finally get started with a VA.

 

Are you able to show us a demo of your existing system for performance monitoring (if you have)?

Please refer to our answer for question number 4. In addition, our training team will assist the client in setting the system up.

Is there anything that we have left out that may be essential in working together?

As we learn more and our trainers become more involved, we can address additional issues as they arise.

Do you recommend other services that is currently offered that may be a great fit for our requirements?

20Four7VA appreciates supporting your business as you get value for your money with us. Our rates are pretty much competitive and we definitely assure you of high-caliber virtual assistants and excellent customer service.

What is 20Four7VA? I’ve never heard of it!

20Four7VA, established on _______ by founder Tim vanVonno, is a virtual staffing company registered in the state of Maryland, USA.

We have a passion for helping people. We help clients offload time-sensitive, operational and administrative activities so they can focus on the more important aspects of their business such as management, setting direction and building strategies. In the same way, we love to help virtual assistants flourish in their career by pairing them with the right clients.

Why 20Four7VA ?

We have an end-to-end system that ensures a client is assisted at any given time.

The Recruitment Team adheres to a stringent hiring process. They implement a standardized series of tests to applicants to determine the quality of work the applicants are capable of. On top of these tests are systems checks, two sets of interviews, and credential evaluation.

The Training Team conducts training programs to those who pass the Recruitment Team’s screening process. The programs aim to gauge their learning curve, adaptability to a virtual work set up, and English communication skills including grammar and comprehension both written and oral. They are also responsible for up-training and refresher courses which may be free of charge.

Our Accounting Officer makes sure that billing transactions are swift and that accounts are current.

Our POCs ???

The Client Services Team ensures delivery of services both by the VA and by the company. They are on top of every client-related activity, and they go the extra mile when to make sure that clients receive excellent quality of service – nothing short of the best.

How do I start ?

Schedule a free, no-obligation consultation call with Catherine here (hyperlink to website consultation).

Simple style

How will I get paid?

VAs receive their salaries through their Paypal account weekly.

What will be my work shift/work schedule?

Since we cater clients all over the world, your shift/work schedule will depend on the client’s timezone. Some clients allow flexible shift schedules too.

Is VA experience a requirement?

VA experience is preferred but not required.

Do you have medical benefits? What other benefits do you provide?

Yes, we provide medical benefits to our Virtual Assistants who reached their 1st year with existing clients. Apart from this, our Virtual Assistants are also eligible for paid leaves (one every 6 months), annual performance-based bonus, annual performance-based increase and FREE up trainings.

Do you have non-voice jobs?

We offer both voice and non-voice positions.

How long do I have to wait for re-application? (Applicant fails to pass)

If an applicant did not pass the preliminary process, they can reapply after 6 months.

Do you provide training?

Yes, we provide FREE training to all applicants who passed the preliminary process.

What is the timeline in submitting the email tasks?

There is no specific timeline in submitting the email tasks. We implement the First Come First Serve Rule. All applicants who have completed the email tasks will be prioritized in being scheduled for an initial interview.

Why are you asking for Government IDs?

Identity verification is part of our recruitment process. One way for us to do this is to ask for a copy of your Government ID. You can be assured that your personal information is secured by our Digital Security Policy. Only our authorized Recruitment Specialist has access to them for internal purposes and background checks.

 

How will I know if I am selected to participate in the interview process?

You will know if you are selected to participate in the interview process once you received an SMS, Email and Skype message inviting you for a Skype Video Call Interview.

What happens after I submit my application form online?

After submitting the form online, you will automatically receive the 4 email tasks for completion.

What are the requirements needed to qualify?

To qualify, an applicant must have the following technical requirements:
-A laptop/desktop running on Windows 7, MAC OS/X or Linux Operating System with at least Intel Core i3 processor and at least 4GB RAM computer memory
-Primary and backup internet running on a 3Mbps plan or higher to get a download speed of at least 2Mbps
-USB Headset with Noise Cancellation Feature
-A quiet work environment

Is your company legit?

Will be updated shortly!

Why am I not receiving the email tasks?

Below are the possible factors as to why you are not receiving the email tasks:

  • You have not completely filled out the application form
  • The email tasks might have gone straight to your Promotions/Spam folder
  • The email address you’ve provided is incorrect
How much is the salary?

Below is our compensation package for each tier level.

  • Tier 1 – starts at $2.89/hour (Full-Time Base Salary: $500/month)
  • Tier 2 – starts at $3.00/hour (Full-Time Base Salary: $520/month)
  • Tier 2.5 – starts at $3.25/hour (Full-Time Base Salary: $563/month)
  • Tier 3 – starts at $4.00/hour (Full-Time Base Salary: $693/month)
How long is the application process?

The regular application process takes 2-3 weeks depending on how soon you can complete all the requirements.

What is the application process?

20Four7VA application process:

  • Application Form Submission
  • Email Tasks Submission
  • Initial Interview
  • System Check
  • Final Interview
  • Training
  • Client Endorsement
Why am I having problems submitting the Application Form?

Here are the possible reasons as to why you’re receiving an error in submitting the form:

  • The attached documents in the form is in PDF, please take note that the form only accepts a DOC or DOCX file
  • A line item is not completely filled out
  • A line item is incorrectly filled out
  • Make sure you tick the box for “I agree to the 20Four7VA Application Form Terms and Conditions.”
How to apply at 20Four7VA?

You can apply to 20Four7VA by clicking the sign up button in our Facebook Career Center page. To start your application process, kindly scroll down and fill out the form. After submitting the form, you will automatically receive the 4 email tasks for completion.

How can I learn about open positions at 20Four7VA?

You can learn about our job openings by liking our Facebook Career Center page and watch out for our job posts daily.

How long is the turnaround time before I get hired by a client?

It depends on the VAs’ skill set and the client’s job requirements.

How do you determine my tier level?

The tier level is determined by the applicant’s skills, experiences and performance during the training.

What is Nesting (or Probationary) Period?

As soon as the VA begins rendering services to the client, the VA is automatically on probationary period or nesting.

The nesting period is a duration of time (typically between 2 weeks to a month or may be extended) in which the VA’s ability to meet performance levels will be observed and assessed. While on probation, the VA is under the direct supervision of the Training Team and a Nesting Point-of-Contact (POC) is assigned.

During this period, a VA is provided support in order to ensure that the Key Performance Indicators (KPIs), targets and client expectations are being achieved and maintained. We also provide daily monitoring in order to ascertain that the VA abides by the policies set by the company, that the VA is compliant with his shift schedules and attendance, and that there are no observed attitudinal issues that may concern the client.

During nesting, we strive to cultivate in the VAs the values of working independently with minimal supervision, how to effectively manage time (productivity), and how to maintain control over his current projects/responsibilities. We also encourage them to proactively communicate with the client. This is to prepare them for their promotion out of the probationary period.

What is a Nesting POC?

A Nesting POC is a Trainer in 20Four7VA who is tasked to provide administrative, technical and task-related support to the VA to ensure proficiency, productivity, and compliance. The Nesting POC also provides coaching and performance improvement plans so that tasks are delivered properly.

Is the assigned Nesting POC always a trainer?

Yes.

What does Promotion of Out of Nesting mean?

When a VA is promoted out of nesting or probation, the VA is understood to have been working proficiently enough that less supervision from the trainers is required.

Promotion out of nesting signifies that:

a. the VA is proficient at the tasks assigned

b. the KPIs/Targets are consistently met (or exceeded)

c. the VA is compliant with shift schedules and 20Four7VA policies

d. the VA is reliable and there are no attitudinal issues observed

e. the client and the VA have developed a good communication pattern

f. the VA is self-sufficient and can manage his productivity on his own

What is a Client Orientation Call?

A scheduled, mandatory call between the client and the VA, and facilitated by a trainer. This is where the client officially offloads the tasks that the VAs are expected to work on and sets their expectations.

Below are the discussion points included during the call:

  • Shift Days and Time
  • Tools that will be used by the VA
  • Systems connections (ex. set up of a virtual phone for inbound/outbound calls) and credentials needed by the VA
  • Preferred medium of communication
  • Preferred time keeping tool
  • Specific timelines and/or deadlines
  • Required End of Day Report
  • Trainings needed (if there are any)
  • Nesting period
  • Promotion out of nesting

For SMM,

Restrictions on the use of VA’s personal social media accounts when managing client’s SM accounts

I would like to increase my VA’s hours. Who do I contact about this?

You may direct your intent of increasing hours to the Nesting POC. The Nesting POC, in turn, will be the one to course your concern to the company.

What are the measures you are taking in order to maintain my VA’s task proficiency?

We do daily touch-base sessions with the VA in order to monitor performance. We do a review and audit of submitted reports and provide prompt feedback to the VA. Based on what will be observed during the review, we arrange coaching sessions with the VA in order to determine the challenges hindering him from performing effectively. We revisit his KPIs/targets and discuss what is being achieved, what are not met and what needs improvement. We also make sure that the VA’s commitment and values are in place. Additionally, we devise a performance improvement plan, continuously monitor VA progress, and report it back to the client.

My VA has long been promoted out of nesting, but his performance has declined for the past weeks. Can I re-enrol him back to Nesting?

Yes.

Can I replace my VA if I find him incapable of performing the tasks I assigned him to do?

Yes, our client’s feedback is of the highest importance and if the client deems that the VA is not meeting their expectations, we can provide a replacement. Furthermore, we will conduct a deep-dive analysis of what has transpired over the nesting period concerning the VA in question and this shall be kept on record.

I cannot afford to have a VA absent even for a day. What are the processes you set in motion should my VA be absent?

Should the VA be absent and the client approves that the Nesting POC has authority to use VAs credentials, the Nesting POC can take over the VA’s task for the duration of the VA’s absence. We place this redundancy measure in order to maintain task continuity.

Do your agents have specialized skills? (Ex. cross-selling/up-selling, experience in digital marketing, experience in mobile marketing, etc.)

Yes, 20Four7VA has agents who have specialized skills. We need details of the job description so we can correctly match the VAs to your requirements. These VAs who have specialized skills like digital marketing, mobile marketing, and the like may not exactly be the customer VA and telemarketing VA you described you needed urgent.

On what basis do we get charged? (Hourly, daily, by full month, .etc)

You are charged based on the actual number of hours worked by the VA.
20Four7VA has existing packages per VA tier designation. A VA’s tier depends largely on his skills and experience.

What are their working hours? Is it fixed or set by clients?

Their work hours are set by clients.

That’s why this information is important prior to even promoting VAs to you (by sending you what we call their applicant packets). This is so we can also shortlist the candidates according to your work shift preference.

How do we monitor performance?

We can work on customizing a performance monitoring tool for your VAs. Examples are:

  1. The average handling time (AHT) that they must follow when on calls and
  2. Deals that they should close on a daily basis. We can design the tools based on the numbers that your current agents are at in terms of AHT and sales quota.

In addition, we can recommend a screen monitoring tool and a project management tool like Trello or Basecamp. We can definitely walk you through this process.

On top of these is our incredible training team that is willing to closely monitor your VA’s performance and progress to satisfy deliverables. There are individual POCs from both the Training Team and Client Services Team who have assigned VAs to look after. They stand as their supervisors for coaching, announcements and performance related meetings.

Our company has a system for attendance and productivity monitoring that has worked through the years. We can show them to you and briefly explain how each works. We use either Time Clock Wizard or ScreenMeter. We also have End-Of-Day reports that you receive in your email daily. We have Point-of-Contact (POC) monitoring, Skype bundy clock, and Skype team chat rooms as well.

 

How do we begin with training? And how would the process be like?

Once you select your VAs and are ready to hire them, we begin the Client On Boarding process. The Client Onboarding Process allows the Client and VA to connect in order to set expectations and what the responsibilities would be. Upon completing this, your VAs can commence with their tasks for you. Product-specific training sessions and task-driven training sessions are usually the goal during the first few days/weeks of the VA – the timeline depending on the extent of training needed.

In a nutshell, the process is:

Qualify – Promote – Select – Train

Please take note that the VAs who will be qualified have already gone through our eCommerce training program.

What are the requirements in order to start the VA hiring process?

We need a specific job description for each position so we can qualify VAs. We will promote VAs to you within 48 to 72 hours upon receipt of your job description.

Once you’ve selected the VAs, our requirements to fully onboard you as our client are:

  • A signed contract
  • One week prepayment and subscription activation, and
  • A scheduled Orientation Call with you and your new VAs, which will be facilitated by our trainers.
Do we get better rates if we were to commit long term?

We don’t offer long-term contract discounts. However, we provide a 10% discount on any additional VAs after your first full time VA.

What are your payment terms like?

Clients are usually billed weekly via PayPal subscriptions. We can however accommodate requests such as monthly payments. Your PayPal subscription will process weekly for your VA Tier level and hour-per-week combination.

The first payment under the newly activated PayPal subscription you process is the week prepay or a deposit as stated in the contract. This deposit is used on the VA’s last week upon notice of termination.

Once activated, the subscription will process weekly and should cover billed hours for the current week.

Client payments may also be accommodated through Square Up or bank transfers (only for US-based clients), whichever is available.

What happens if a particular agent’s performance is unsatisfactory? What form of security does the client have?

Our training team does the necessary coaching to avoid this. To prevent unsatisfactory results, please let us know if the VA’s learning curve and performance does not live up to your expectations. We will then spend time talking to and training your VA to make sure that they deliver.

If, however, a VA’s performance remains unsatisfactory, we will investigate and when necessary, suggest a replacement and come up with a transition plan to make sure the replacement VA is onboarded the soonest time possible. 20Four7VA will pay for the training of the replacement VA and the transition process.

During your on boarding with us, we can enter into a Non-Disclosure Agreement with you for confidentiality.

In addition to the measures mentioned, we may issue refunds when a company’s operation gets disrupted and business goals are not met due to a VA’s unsatisfactory performance.

What languages are your agents able to converse in? Are they bilingual/multilingual? Any extra charges?

All our VAs are bilingual and show fluency and good command of the English language and are billed at our normal rates.

We have a few multilingual VAs (Spanish, English, and their native tongue) who we will need to know if available for full-time job as of the moment.

Yes, hiring multilingual VAs come with a higher than the usual rate.

How soon are we able to start if we provide you with the requirements needed?

We can streamline the process and have the VAs onboarded within 72 hours or 3 days (business days) from receipt of job description.

Normally, we need 48 to 72 hours upon receipt of the job description from you so we can pre-qualify and promote VA candidates.The rest of the process depends on you as we recommend you speak with them for an interview. If you have test tasks, you may conduct them. Historically, doing the interviews and conducting test tasks take about 1 to 3 days. Then, we wait for your decision, which may take about a day or two. At the very least, we say that if your selection process is stringent, it may take about at least 5 to 7 business days to finally get started with a VA.

 

Are you able to show us a demo of your existing system for performance monitoring (if you have)?

Please refer to our answer for question number 4. In addition, our training team will assist the client in setting the system up.

Is there anything that we have left out that may be essential in working together?

As we learn more and our trainers become more involved, we can address additional issues as they arise.

Do you recommend other services that is currently offered that may be a great fit for our requirements?

20Four7VA appreciates supporting your business as you get value for your money with us. Our rates are pretty much competitive and we definitely assure you of high-caliber virtual assistants and excellent customer service.

What is 20Four7VA? I’ve never heard of it!

20Four7VA, established on _______ by founder Tim vanVonno, is a virtual staffing company registered in the state of Maryland, USA.

We have a passion for helping people. We help clients offload time-sensitive, operational and administrative activities so they can focus on the more important aspects of their business such as management, setting direction and building strategies. In the same way, we love to help virtual assistants flourish in their career by pairing them with the right clients.

Why 20Four7VA ?

We have an end-to-end system that ensures a client is assisted at any given time.

The Recruitment Team adheres to a stringent hiring process. They implement a standardized series of tests to applicants to determine the quality of work the applicants are capable of. On top of these tests are systems checks, two sets of interviews, and credential evaluation.

The Training Team conducts training programs to those who pass the Recruitment Team’s screening process. The programs aim to gauge their learning curve, adaptability to a virtual work set up, and English communication skills including grammar and comprehension both written and oral. They are also responsible for up-training and refresher courses which may be free of charge.

Our Accounting Officer makes sure that billing transactions are swift and that accounts are current.

Our POCs ???

The Client Services Team ensures delivery of services both by the VA and by the company. They are on top of every client-related activity, and they go the extra mile when to make sure that clients receive excellent quality of service – nothing short of the best.

How do I start ?

Schedule a free, no-obligation consultation call with Catherine here (hyperlink to website consultation).