DATA SECURITY & COMPLIANCE
At 20four7VA, safeguarding client data is of utmost importance. We recognize the importance of keeping client data secure and employ various measures to ensure your information remains secure and protected at all times.
We are committed to ensuring that your information is secure. We have a team dedicated to maintaining the security of our Website and the information we collect. We regularly test for vulnerabilities and continuously work on technical and administrative measures to prevent unauthorized access, alteration, copying, or loss of your data. Only 20four7VA staff with a business need-to-know are granted access to your data.
20four7VA uses DigitalOcean, a third-party cloud service, to store and process client, virtual assistant, and contract data. Client data is stored in secure data centers, and DigitalOcean is certified as compliant with the following international standards:
AICPA SOC 2 Type II, SOC 3 Type II, Cloud Security Alliance (CSA) STAR Level 1, PCI-DSS
Please visit this page to learn more about DigitalOcean’s trust certifications.
GDPR Policy Notice
The EU General Data Protection Regulation (GDPR) brings in stricter requirements regarding how long personal data may be retained and emphasizes data minimization in terms of the volume of personal data stored and how long that data is kept. 20four7VA has taken the proper measures to be GDPR-compliant, from ensuring that all 20four7VA data is stored in secure datacenters to conducting regular reviews of data privacy requirements as set forth by the GDPR.
20four7VA implements HIPAA-compliant measures within our proprietary time tracking platform, https://timetracker.20four7va.co/, to Clients who require them. These measures include restriction of image screen recording functionalities for HIPAA Virtual Assistants and the option for Clients to request access to their Virtual Assistant’s Time Tracker account to view the logged data.
Information Gathered from Visitors
We work hard to ensure the privacy and security of any information provided to us or collected by us. We will never sell your information to any unauthorized third party.
Like other websites, ours automatically saves visitor information such as your Internet Protocol (IP) address, your browser type, and the Internet address you visited before and after reaching our Website.
How 20four7VA Uses This Information
The information we collect from you allows us to provide you with a customized and high-quality Website experience. We use your information to:
- respond to inquiries and service requests,
- provide information about our Services, and
- manage the Website.
Cookies and Other Technologies
You can disable cookies in your browser settings, but this may limit your ability to use the Website and our Services. Please visit this page to learn more about how we manage cookies.
20four7VA, a division of EconMobile, LLC (“we,” “our, “us,” the “Company”), is a US-based remote staffing agency that enables businesses of all sizes to elevate their workplaces with highly skilled and vetted remote talent (“Services” or “services”).
20four7VA may access Client, Applicant, and Independent Contractor (“Client” or “Clients”) data for the purpose of providing our Services, processing applications and job orders, resolving Client support matters, addressing or preventing service or technical problems, or as may be required by law.
We may share Client data with trusted third-party service providers, such as third-party software for accounting or mailing list management, in the process of conducting business.
Data We Collect
We may collect the following categories of data:
This is the personally identifiable information you voluntarily provide when you send us an email, fill out forms on the Website, use our Services, or use certain features of the Website. This includes:
- Your name
- Your contact information, including email address, phone number, and mailing address
- Your job title and company name
- Your requirements for virtual assistant (VA) services
- Your resume
We automatically collect certain aggregate information related to your Website visit. Aggregate information includes non-personally identifiable or anonymous information about you, including:
- The date and time of your visit
- Your IP address
- Your device and browser information
- Your operating system
- The domain and host you used to access the Internet
- The Website pages you visited and how long you stayed on those pages
- Page interaction information
- Geolocation data
We retain collected data only for as long as needed to carry out our legitimate business interests and as required to comply with applicable laws.
IN THE EUROPEAN UNION:
In the case of Clients residing in countries within the European Union (EU), Client data (except transactional data) will not be retained longer than one (1) month after the termination of the relationship between the Client and 20four7VA unless any explicit request is made. If the data has to be kept past this period, it will only be retained with the consent of all parties involved.
OUTSIDE THE EUROPEAN UNION:
In the case of Clients who do not reside in the EU, the following data deletion and retention periods and conditions will apply:
Documents – Independent Contractor documents can be retained for a maximum period of six (6) months after the termination of the contract between the Company and the Independent Contractor. Client documents can be kept for as long as the Company needs them for its legitimate business activities and as long as the Client does not explicitly request the removal of their personal data.
Email data – Independent Contractor and Client email data can be retained for as long as the Company needs them for its legitimate business activities.
Client records – Records for active Clients can be retained for as long as the Company needs them for its legitimate business activities.
Transactional information – Transactional information for a specific Client can be retained for as long as the Company needs them and in compliance with applicable laws. If a request is made for the deletion of personal data, e.g., payment information, the request will be granted provided that the Company’s business needs have been fulfilled prior to the request being made.
Spreadsheets – In the case of Independent Contractors, spreadsheet data can be maintained by the Human Resource & Recruitment Department for a maximum period of two (2) years unless the Independent Contractor makes an explicit request for deletion of the data.
Contracts – Contract data can be retained for as long as the Company needs them unless an explicit request for deletion is made.
Partner/Affiliate data – Partner/affiliate data can be retained for as long as the Company needs them. Alternatively, this data can be deleted once the contract renewal period lapses and a maximum buffer period of fifteen (15) days has passed.
Invoice and billing information – This information can be retained for as long as the Accounting Team needs them to complete all relevant transactions.
Intern/Trainee records – These records can be retained for a maximum period of six (6) months to one (1) year.
No Minor Data Collection Intended
20four7VA is committed to protecting the privacy of children. This Website, our Services, and our recruiting activities are directed to people at least 18 years of age or older. 20four7VA.com is not directed toward minors, and we do not knowingly collect information from minors.
In the event that we mistakenly collect data from an individual younger than 18, we will remove this data from our system. To request the removal of your personal data, please refer to the Contact Us section below.
How We Use the Data We Collect
We use this data for the following purposes:
- To conduct our business operations
- To improve the functionality of our Website
- To improve our Services
- For marketing and advertising
- For email, call, SMS, and other communications
- To fulfill our contractual obligations with our Clients and Independent Contractors
- To comply with applicable laws
Disclosure of Information
20four7VA does not sell, lease, or rent data that we collect from our Clients or any third party without their consent.
We may disclose personally identifiable information to trusted affiliates of the Company, including third-party service providers, to respond to a service request or to provide information about our Services. We may share non-personally identifiable information with certain third parties, such as advertisers, industry organizations, and prospective affiliates.
We reserve the right to disclose information to third parties as required or permitted by law and when we believe that disclosure is necessary to protect our rights.
Links and Redirection to Third-Party Websites
The Website may contain links to third-party websites. These include 20four7VA partners and service providers, some of whom are permitted to display a 20four7VA logo under a co-marketing agreement.
Third-party websites are not under the control of 20four7VA. Links or redirection to third-party websites do not imply an endorsement of those websites, and we reserve the right to terminate any link or linking program at any time.
If you are accessing our Website from outside the United States, please be aware that you are sending information to the United States, where our dedicated server are located, and any other cloud server locations as indicated .
20four7VA Clients are entitled to the following data privacy and protection rights:
- Right to data access – you have the right to request for a copy of your data stored with us.
Upon receipt of your request, 20four7VA has 30 days (one month) to respond. To make a request, please send an email to our IT Team at email@example.com.
CCPA Policy Notice
The California Consumer Privacy Act of 2018 (CCPA) provides California residents specific rights regarding their personal information. 20four7VA works to ensure compliance with the CCPA by disclosing any sales activity to website visitors residing in California upon their visit to the Website and promptly honoring requests for data collection and deletion requests.
Changes to the Policy
Lost or Stolen Information
In the event that you become aware that any information provided by or submitted to the Website is lost, stolen, or used without permission, please notify us by emailing firstname.lastname@example.org.
Limitation of Liability
Under no circumstances shall 20four7VA, a division of EconMobile, LLC, be liable for any damages (including, but not limited to, direct, indirect, punitive, special, incidental, consequential, lost profits, or lost revenue) that result from the use of the information or materials on this Website, even if 20four7VA, a division of EconMobile, LLC, has been advised of the possibility of such damages.
This policy is governed by the laws of the State of Maryland without giving effect to any principles of conflict of law.
By email: email@example.com
By phone: (Toll-free US & Canada): 833-447-3282
(Local US): 443-856-4882
By mail: 20four7VA
2006 Pony Island Lane
Berlin, MD 21811