DATA SECURITY & COMPLIANCE

Compliance

At 20four7VA, safeguarding client data is of utmost importance. We recognize the importance of keeping client data secure and employ various measures to ensure your information remains secure and protected at all times.

Data Security

We are committed to ensuring that your information is secure. We have a team dedicated to maintaining the security of our Website and the information we collect. We regularly test for vulnerabilities and continuously work on technical and administrative measures to prevent unauthorized access, alteration, copying, or loss of your data. Only 20four7VA staff with a business need-to-know are granted access to your data. 

20four7VA uses DigitalOcean, a third-party cloud service, to store and process client, virtual assistant, and contract data. Client data is stored in secure data centers, and DigitalOcean is certified as compliant with the following international standards:

AICPA SOC 2 Type II, SOC 3 Type II, Cloud Security Alliance (CSA) STAR Level 1, PCI-DSS

Please visit this page to learn more about DigitalOcean’s trust certifications.

GDPR Policy Notice

The EU General Data Protection Regulation (GDPR) brings in stricter requirements regarding how long personal data may be retained and emphasizes data minimization in terms of the volume of personal data stored and how long that data is kept. 20four7VA has taken the proper measures to be GDPR-compliant, from ensuring that all 20four7VA data is stored in secure datacenters to conducting regular reviews of data privacy requirements as set forth by the GDPR.

HIPAA

20four7VA implements HIPAA-compliant measures within our proprietary time tracking platform, https://timetracker.20four7va.co/, to Clients who require them. These measures include restriction of image screen recording functionalities for HIPAA Virtual Assistants and the option for Clients to request access to their Virtual Assistant’s Time Tracker account to view the logged data.

Information Gathered from Visitors

We work hard to ensure the privacy and security of any information provided to us or collected by us. We will never sell your information to any unauthorized third party.

Like other websites, ours automatically saves visitor information such as your Internet Protocol (IP) address, your browser type, and the Internet address you visited before and after reaching our Website.

How 20four7VA Uses This Information

The information we collect from you allows us to provide you with a customized and high-quality Website experience. We use your information to: 

  • respond to inquiries and service requests,
  • provide information about our Services, and
  • manage the Website.

Cookies and Other Technologies

Our Website may use cookies and pixel tags to collect certain types of visitor information automatically. We may collect analytics data or use Google Analytics and other third-party analytics tools to help us track usage for our Website. We use this data to improve your experience on our Website and to provide, improve, and promote our Services.

You can disable cookies in your browser settings, but this may limit your ability to use the Website and our Services. Please visit this page to learn more about how we manage cookies.

PRIVACY POLICY 

Overview

20four7VA, a division of EconMobile, LLC (“we,” “our, “us,” the “Company”), is a US-based remote staffing agency that enables businesses of all sizes to elevate their workplaces with highly skilled and vetted remote talent (“Services” or “services”).

We recognize your right to privacy, and protecting your data is a responsibility we embrace. This Privacy Policy describes the types of data we collect from you and explains how 20four7VA uses, retains, and protects any information you give us when you use 20four7VA.com (the “Website”).

By visiting our Website, you agree to the provisions of this Privacy Policy. If you have any questions, please refer to the Contact Us section below. 

Client Data

20four7VA may access Client, Applicant, and Independent Contractor (“Client” or “Clients”) data for the purpose of providing our Services, processing applications and job orders, resolving Client support matters, addressing or preventing service or technical problems, or as may be required by law. 

We will retain Client data only for as long as the Client’s relationship with 20four7VA is active and for a reasonable period thereafter, as outlined in the Data Retention section of this Privacy Policy. We may also retain Client data to resolve disputes, fulfill our legal obligations, or as necessary for business purposes. 

We may share Client data with trusted third-party service providers, such as third-party software for accounting or mailing list management, in the process of conducting business.

Data We Collect

We may collect the following categories of data:

Account

This is the personally identifiable information you voluntarily provide when you send us an email, fill out forms on the Website, use our Services, or use certain features of the Website. This includes:

  • Your name
  • Your contact information, including email address, phone number, and mailing address
  • Your job title and company name
  • Your requirements for virtual assistant (VA) services
  • Your resume

Usage

We automatically collect certain aggregate information related to your Website visit. Aggregate information includes non-personally identifiable or anonymous information about you, including:

  • The date and time of your visit
  • Your IP address
  • Your device and browser information
  • Your operating system
  • The domain and host you used to access the Internet
  • The Website pages you visited and how long you stayed on those pages
  • Page interaction information
  • Geolocation data

Data Retention

We retain collected data only for as long as needed to carry out our legitimate business interests and as required to comply with applicable laws.

IN THE EUROPEAN UNION:

In the case of Clients residing in countries within the European Union (EU), Client data (except transactional data) will not be retained longer than one (1) month after the termination of the relationship between the Client and 20four7VA unless any explicit request is made. If the data has to be kept past this period, it will only be retained with the consent of all parties involved. 

OUTSIDE THE EUROPEAN UNION:

In the case of Clients who do not reside in the EU, the following data deletion and retention periods and conditions will apply: 

Documents – Independent Contractor documents can be retained for a maximum period of six (6) months after the termination of the contract between the Company and the Independent Contractor. Client documents can be kept for as long as the Company needs them for its legitimate business activities and as long as the Client does not explicitly request the removal of their personal data.

Email data – Independent Contractor and Client email data can be retained for as long as the Company needs them for its legitimate business activities. 

Client records – Records for active Clients can be retained for as long as the Company needs them for its legitimate business activities.  

Transactional information – Transactional information for a specific Client can be retained for as long as the Company needs them and in compliance with applicable laws. If a request is made for the deletion of personal data, e.g., payment information, the request will be granted provided that the Company’s business needs have been fulfilled prior to the request being made. 

Spreadsheets – In the case of Independent Contractors, spreadsheet data can be maintained by the Human Resource & Recruitment Department for a maximum period of two (2) years unless the Independent Contractor makes an explicit request for deletion of the data.

Contracts – Contract data can be retained for as long as the Company needs them unless an explicit request for deletion is made. 

Partner/Affiliate data – Partner/affiliate data can be retained for as long as the Company needs them. Alternatively, this data can be deleted once the contract renewal period lapses and a maximum buffer period of fifteen (15) days has passed. 

Invoice and billing information – This information can be retained for as long as the Accounting Team needs them to complete all relevant transactions.

Intern/Trainee records – These records can be retained for a maximum period of six (6) months to one (1) year.

No Minor Data Collection Intended

20four7VA is committed to protecting the privacy of children. This Website, our Services, and our recruiting activities are directed to people at least 18 years of age or older. 20four7VA.com is not directed toward minors, and we do not knowingly collect information from minors.

In the event that we mistakenly collect data from an individual younger than 18, we will remove this data from our system. To request the removal of your personal data, please refer to the Contact Us section below.

How We Use the Data We Collect

We use this data for the following purposes:

  • To conduct our business operations
  • To improve the functionality of our Website
  • To improve our Services
  • For marketing and advertising
  • To fulfill our contractual obligations with our Clients and Independent Contractors
  • To comply with applicable laws

Disclosure of Information

20four7VA does not sell, lease, or rent data that we collect from our Clients or any third party without their consent.

We may disclose personally identifiable information to trusted affiliates of the Company, including third-party service providers, to respond to a service request or to provide information about our Services. We may share non-personally identifiable information with certain third parties, such as advertisers, industry organizations, and prospective affiliates.

We reserve the right to disclose information to third parties as required or permitted by law and when we believe that disclosure is necessary to protect our rights.

Links and Redirection to Third-Party Websites

The Website may contain links to third-party websites. These include 20four7VA partners and service providers, some of whom are permitted to display a 20four7VA logo under a co-marketing agreement.

Third-party websites are not under the control of 20four7VA. Links or redirection to third-party websites do not imply an endorsement of those websites, and we reserve the right to terminate any link or linking program at any time. 

Please be aware that this Privacy Policy does not govern third-party websites and that we cannot be responsible for the protection of any information you provide while visiting those websites.

International Transfers

If you are accessing our Website from outside the United States, please be aware that you are sending information to the United States, where our dedicated server are located, and any other cloud server locations as indicated . 

To perform our Services, we may transfer the data we collect to countries other than the one where we originally collected it. Those countries may not have the same data protection laws as your country. 20four7VA will ensure that your data is protected as described in this Privacy Policy and that international data transfers comply with applicable laws.

Client Rights

20four7VA Clients are entitled to the following data privacy and protection rights:

  • Right to information – you have the right to be informed about how we store, process, and use your data, as outlined in this Privacy Policy.
  • Right to data access – you have the right to request for a copy of your data stored with us.
  • Right to data erasure – you have the right to request for the erasure of your data, under certain conditions as outlined in our Privacy Policy and Terms and Conditions.

Upon receipt of your request, 20four7VA has 30 days (one month) to respond. To make a request, please send an email to our IT Team at [email protected]

CCPA Policy Notice

The California Consumer Privacy Act of 2018 (CCPA) provides California residents specific rights regarding their personal information. 20four7VA works to ensure compliance with the CCPA by disclosing any sales activity to website visitors residing in California upon their visit to the Website and promptly honoring requests for data collection and deletion requests.

Changes to the Policy

We may update or modify this Privacy Policy from time to time to make sure that it remains relevant and current with privacy laws and industry standards. All changes will be effective immediately upon posting on the Website. We will notify you if an update meaningfully affects your data privacy rights.

This Privacy Policy was last updated on 01/06/2023.

Lost or Stolen Information

In the event that you become aware that any information provided by or submitted to the Website is lost, stolen, or used without permission, please notify us by emailing [email protected]

Limitation of Liability

Under no circumstances shall 20four7VA, a division of EconMobile, LLC, be liable for any damages (including, but not limited to, direct, indirect, punitive, special, incidental, consequential, lost profits, or lost revenue) that result from the use of the information or materials on this Website, even if 20four7VA, a division of EconMobile, LLC, has been advised of the possibility of such damages.

Governing Law

This policy is governed by the laws of the State of Maryland without giving effect to any principles of conflict of law.

Click here to see the Terms of Use that apply to this Website. All trademarks, service marks, and other proprietary materials herein are the property of 20four7VA, a division of EconMobile, LLC 2010. All rights reserved.

Contact Us

If you have any questions about our Privacy Policy or information we hold about you, contact our IT Team:

By email: [email protected]

By phone: (Toll-free US & Canada): 833-447-3282

(Local US): 443-856-4882

By mail: 20four7VA

2006 Pony Island Lane

Berlin, MD 21811

New Call Center Services - Level Up Your Virtual Team Now!

X