Call Center Virtual Assistant

The same reliable 20four7VA service AND no downtime — strengthen your workforce by outsourcing business support tasks to a call center virtual assistant today.

What is a Call Center Virtual Assistant?

A home-based virtual assistant (VA) is an excellent resource for startups and smaller businesses. But many business owners find that as their business expands, their staffing needs also start to shift. For growing businesses who are looking for a more robust, fail-safe offshore Business Process Outsourcing (BPO) solution, the answer is call center outsourcing.

Our Call Center Services are perfect for growing businesses that need uninterrupted support 24/7. Companies that outsource customer service, general admin tasks, lead generation, and sales tasks to offshore online call centers in the Philippines and South Africa (where our partner centers are) see a tremendous increase in team productivity as well as top-line and bottom-line growth.

Enjoy rapid business growth and double the ROI — invest in a Call Center Virtual Assistant today.

Benefits of Call Center Virtual Assistant Outsourcing

No Downtime

Our partner call centers have power and internet backups to guarantee 100% uptime.

First-Rate Equipment

Our partner call centers provide our VAs with standard, top-of-the-line computers and other necessary equipment upon request.

Stable Internet

A fast and stable internet connection is assured when you hire a call center VA.

Upgraded Security

Our partner call centers have security measures in place to guarantee the safety of your data and your VAs while they’re at work.

Dedicated Seats

Your call center VA has a guaranteed workstation assigned to them for their shift.

VA Teamwork

If your VAs share the same schedule, face-to-face interaction helps build team camaraderie and streamlines your process.

On-Site Supervision

Get on-site supervision from our partner centers + online oversight from your Account Manager.

Improved Scalability

Guaranteed seats with our call center partners mean that you’re welcome to increase your call center VAs as your business grows.

Our Partner Call Centers

We currently have 2 call center partners: one in the Philippines and one in South Africa.
Our Philippines call center provides Entry Level to Intermediate Level Administrative VAs.
Our South Africa call center provides Entry Level to Advanced Level Administrative VAs.

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Call Center Services FAQs

How much do Call Center VAs cost?

Call center VAs incur an additional $2.50/hour on top of the standard VA rates at 20four7VA. This additional charge is a direct pass-through cost to the center to cover the seat and other amenities available in the center. For example, a standard Entry Level Administrative VA at 40 hours/week has an hourly rate of $4.33. This means that a Call Center Entry Level VA at 40 hours/week will have an hourly rate of $6.83.

Is there a minimum number of VAs I should hire in order to avail the Call Center VA service?

Yes, we require clients to hire a minimum number of two (2) full-time call center VAs. Take note that each client must maintain a team consisting of no less than two (2) full-time call center VAs at all times.

Do I need to hire VAs of the same role, or can I mix and match?

You can mix and match roles, but your VAs all need to be in the same center. Our Philippines center provides Entry Level to Intermediate Level Administrative VAs, while our South Africa center provides Entry Level to Advanced Level Administrative VAs.

What are the payment terms?

We set up monthly recurring payments through PayPal for call center VA clients.

Is there a lock-in period for Call Center VAs?

No, there is no lock-in period. However, we require a 30-day (1 month) termination notice should you wish to terminate a VA contract. Also, please remember that the number of VAs in your call center VA team should not fall below two. If you currently have two VAs on your call center VA team and wish to terminate one VA, you will need to get a replacement call center VA with us immediately.

How long does it take to hire a Call Center VA?

For a team of two Call Center VAs, the turnaround time is about 7 – 10 business days from the time the job description has been approved by the client to the time you receive the list of qualified candidates.

What types of Call Center VAs can I hire?

The majority of the available, ready-to-work call center VAs on our VA pool and our partner centers’ VA pools are administrative VAs (such as customer service call center VAs, receptionist VAs, inbound call center VAs, outbound call center agents, etc.) with some specialist VAs. However, we can do active sourcing to fill any position you need. Take note that when a job goes into active sourcing, the turnaround time is longer.

All Call Center VA Services Packages Include

  • FREE pairing service with our vetted and trained VAs
  • 14-day trial where you can easily switch to a different VA to find your perfect match
  • Complete onboarding assistance
  • A dedicated Account Manager (AM)
  • Access to our VA time reporting and screen monitoring software
  • Full access to our recruitment, HR, accounting, and IT support teams
  • Over 40 training and upskilling modules for your VAs
  • Option to upgrade, downgrade, or cancel anytime

New Call Center Services - Level Up Your Virtual Team Now!

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