Posted September 22, 2024

Exploring the Benefits of Outsourcing Customer Service

“When the customer comes first, the customer will last.” – Robert Half Imagine being available to your customers any time of the day—whether outside office hours or over the [...]

By Catherine vanVonno

In Client Tips

Posted September 8, 2024

The Whys and Hows of Customer Service Outsourcing

Growing your business brings new, more leveled-up challenges to overcome. Keeping your current customer base happy while attracting and engaging with new prospects can be difficult to [...]

What Our Clients Say

Catherine and Michelle are great to work with. Always responsive to our needs and concerns. They have provided us with exceptional VAs to work with. We cannot complain.

Emily Schulz Purple Clay Brands
We are very impressed with 20four7VA and we are pleased with the VAs that are working with us. We do feel your process is a good one to keep tabs on our workers.

Jubal Douglass Rosemarie Collections
20four7VA takes the hassle out of hiring and looking after VA's. They care about how well your team is performing and check in regularly. You know they have vetted people to be able to offer quality staff. If there's ever an issue they move fast and do all they can to make it right. I highly recommend them for any business looking to venture into the VA world. It just makes sense.

Hamish Conway Amazonian Trading Company Limited
Working with 20four7VA has been a real pleasure. The hiring experience went extremely smooth, both Michelle and Catherine were really helpful in helping us to first interview a number of VAs and then in the testing and choosing process as well. We ended up finding a fantastic VA who is indispensable to our business. 20four7VA are always providing new training to the VAs and they can also request new trainings if they would like. I would highly recommend 20four7VA and will certainly use them again in the future if we need another VA!

Hana Difrawy Little Wing Innovations
Very happy with the management of our VA. As we had never had a VA before 20four7VA were very helpful in helping us.

Joseph Hearne Incite Nutrition
The addition of our virtual assistant has been one of the most positive moves that we have made for our business this year. It has made all of the difference in our daily work life that this virtual assistant can take over many routine but very time consuming tasks. We need to learn to better utilize virtual assistants in our business. I complement 20four7VA for their skill in matching the needs of the client with the skill set of the virtual assistant.

Edward Izard Best Self, M.D.
Finding 20four7VA and my virtual assistant has allowed me to grow my business in lots of new ways. I recommend 20four7VA highly.

Elizabeth Clemons Live Blood Online
20four7VA has been wonderful working with me to find the correct staff that fits my needs and fits with my team. They consistently go above and beyond to make sure my staff has the training it needs.

Karen Locker Solutions 4 Ecommerce
My VA is very professionally trained. She is on time and take care of lots of my business. Very smart and follow up very quickly. Thank you for your service!

ShiHui Luo Lat Long Trade LLC
Overall Impression of 20four7VA is excellent! A wonderful company that actively pursues customer satisfaction. The staff are easily accessible through Skype or email and responds quickly to questions or concerns which makes them easy to work with. They also care about the people who are working through their company too, which is important to me. Well done guys, thank you for all that you do every day for my brand and for the people you provide jobs for.

Abigail Baines FMS International
I have found the 20four7VA services to be comprehensive and professional. Their people are well-trained and eager to bring excellence to whatever project they are involved in. I recommend 20four7VA Services.

Susan Schachterle The Ahimsa Group
The 20four7VA agency allowed my business to find the right VA without spending hours on the hiring and basic training process. By being specific with the agency about what I was looking for in a VA, they narrowed their search focus and were able to find someone who matched the qualifications I needed. It was a great process!

Tara Anchor Lifestyle Properties LLC
The service that your VAs provide meets the highest standards and we plan to keep doing business with 20four7VA for the long term.

James Lissaint Moma Group Limited
Loved it - really simplified a potentially tough process and provided a great resource.

Jacques Grobler Redstone Kitchenware