Client Success Story: CAMS Community Association Management Services
Community Association Management Services (CAMS) is a homeowner’s association (HOA) management company founded in 1991. For more than three decades, it has been helping HOAs in the southeastern United States operate smoothly through comprehensive support, which includes billing, accounting, correspondence management, and more.
But why did CAMS choose virtual staffing over hiring domestically? Let’s find out from CAMS Corporate Accountant, Cheryl Yopp.
The Staffing Challenges of CAMS
As the company grew, CAMS needed to increase its capacity to support a growing portfolio of communities while maintaining its commitment to meeting the needs and expectations of each association. However, like many organizations, the company faced the challenge of balancing operational demands with the realities of traditional staffing.
Cheryl Yopp lists rising salaries in the United States and the difficulty of finding qualified, long-term personnel as top challenges that prompted them to explore working with virtual assistants (VAs). She shares, “We looked into virtual assistants several years ago because of rising costs of employment in the United States.”
To manage staffing costs without sacrificing quality of work, CAMS were able to hire skilled, educated VAs through 20four7VA. These VAs now take on essential day-to-day tasks, which include:
- Managing owner communications, questions, and concerns
- Customer service support
- Reviewing and interpreting association governing documents
- Assisting with project proposals
Support That Shows Results
Here’s what CAMS had to say about 20four7VA’s virtual assistants in their Clutch review: “20four7VA provide[s] skilled, educated virtual assistants with strong English communication skills and expertise with [customer service] and operations backgrounds.”
Through 20four7VA, CAMS was able to work with reliable VAs who:
- Deliver excellent customer support
- Complete assigned tasks in a timely manner
- Receive positive feedback from owners, vendors, and managers
- Respond well to feedback and continuously learn
Choosing 20four7VA
According to Cheryl, “We had references from other companies that had used 20four7VA.” Encouraged by these positive referrals, CAMS began its partnership with 20four7VA by hiring one to two virtual assistants.
CAMS had worked with other VA companies but found the most success with 20four7VA, citing the following reasons:
- A straightforward and easy hiring process
- A nesting period or close monitoring of new virtual assistants to support smooth integration
- Significant cost savings compared to hiring domestic employees
- The positive attitude, professionalism, and supportive culture of the 20four7VA team
Today, CAMS works with 11 dedicated 20four7VA VAs who support various aspects of its operations. As the company continues to grow within the community association management industry, virtual staffing serves as an integral part of its strategy.
20four7VA is proud to support CAMS’ continued growth by providing our award-winning remote staffing solutions. We aim to consistently help the company maintain its exceptional HOA management services for the communities it serves.
Watch Cheryl’s full story on video
Read CAMS’ full review on Clutch.
Learn about the Community Association Management Services
