Skilled Support: What Does a Virtual Medical Assistant Do?

The healthcare sector is filled with pressure and expectations. Medical practitioners are expected to deliver high-quality care while juggling non-core tasks ranging from scheduling appointments and managing patient records to ordering from suppliers to handling insurance claims. These responsibilities can certainly overwhelm even the most seasoned professionals. To stay focused on their core responsibilities—providing quality care—healthcare experts need expert help of their own.

Medical virtual assistants (medical VAs) can offer the help that medical practitioners need to perform at their best. With the right VA, medical practitioners can refocus their time and energy on what matters most—caring for patients.

But what does a virtual medical assistant do? And how can you find the right one for your practice? If you’re looking to boost efficiency and improve your workflow, a medical VA can make all the difference.

Learn about the benefits of virtual assistant staffing. Book a free consultation call with our 20four7VA sales team today!

Common challenges faced by healthcare professionals

Not everyone may be aware, but the demands on healthcare providers go far beyond diagnosis and treatment. Behind the hospital curtains is a long list of administrative and operational responsibilities that vary in complexity and urgency.

Here are some of the most common challenges healthcare professionals face today: 

Mounting EHR tasks

Electronic Health Records (EHRs) are digital versions of patient charts. It includes medical history, treatment plans, diagnoses, allergies, diagnostic results, and more. EHR systems make it easier to share and manage patient information.

However, while EHRs enhance accessibility and accuracy, they also contribute to the administrative workload of doctors. Constantly updating records can be time-consuming for medical practitioners—pulling valuable time away from direct patient care and increasing the risk of burnout.

Too much desk work

Running a medical practice takes a lot of behind-the-scenes work. In fact, according to a study published by the Annals of Internal Medicine, “Physicians spend up to 49.2% of their time on desk work and Electronic Health Records (EHR).” Tasks like managing appointments, responding to inquiries, answering phone calls, processing insurance paperwork, and billing are essential to the practice. However, they can keep you from doing more impactful work.

Delegating these essential yet non-core tasks to a virtual assistant is the best solution. With a VA’s help, you can increase your face time with patients without worrying about back-office tasks falling through the cracks.

Keeping up with evolving regulations

Healthcare is a highly-regulated industry, and the rules that govern medical professionals and practices are always changing. From data privacy laws and Occupational Safety and Health Administration (OSHA) regulations to telehealth policies, medical practitioners must stay updated to remain compliant.

Failing to keep up with the various regulations can lead to serious consequences, including costly penalties, legal issues, and operational disruptions. However, if you have to attend compliance training, fill out forms, and audit your protocols by yourself, it can quickly become overwhelming—especially on top of your clinical duties.

Staying compliant requires dedicated time and attention, but many healthcare professionals simply don’t have the bandwidth to manage it all. Without reliable support, the burden of regulatory upkeep can lead to burnout and divert focus from patient care.

Navigating technology

Modern healthcare facilities rely heavily on digital tools. Telehealth platforms, EHR systems, billing software, and online communication tools have become integral to day-to-day operations. While these technologies are designed to improve efficiency and streamline processes, they can also create new challenges.

Juggling multiple platforms, learning new systems, and troubleshooting technical issues can easily pull your attention away from patient care. As a healthcare professional, you should not be burdened with IT-related tasks like system updates or software management. A skilled virtual assistant can step in to handle these responsibilities, ensuring your tech runs smoothly—so you can stay focused on providing quality patient care without draining your time or energy.

Limited time on core responsibilities

Even with the long hours, medical practitioners can’t seem to find enough time for their most important duty—caring for their patients. Administrative tasks, compliance with legal requirements, and other operational responsibilities often force medical providers to sacrifice valuable face-to-face time with their patients.

This imbalance in the type of work that takes up a healthcare provider’s time can lead to serious consequences, from lower job satisfaction to increased burnout. Offloading time-consuming tasks to a capable VA can allow you to regain control of your time and reduce stress, so you’re in the best state to deliver exceptional care.

Managing operational costs

Running a medical practice comes with significant overhead. From staffing and training to equipment to compliance, costs can quickly add up. Small practices or independent providers often feel this pressure, as they work with relatively tight budgets.

Hiring full-time, in-house clinic staff for every function isn’t always feasible. Working with medical virtual assistants offers a cost-effective solution for practices that need support without the high expenses of traditional staffing methods. By outsourcing routine, non-core tasks, practices can manage their workload and maintain operational efficiency without exceeding costs. Through VA staffing, medical practices can reinvest resources in areas such as patient satisfaction and upgrading equipment.

Tackle operational issues with a top-tier virtual assistant. Find your own Healthcare VA today. Book a free consultation session with our Sales Executives to know more. 

How virtual staffing can help healthcare practitioners

Virtual medical assistants are remote professionals trained to handle a variety of tasks to support your clinical operations. Their support can help you free up valuable time, reduce stress, and improve operations without significantly increasing your overhead costs.

Virtual staffing offers several benefits, such as:

• Cost savings by eliminating the need for extra office space, new equipment, full-time salaries, and other allowances
• Scalability and flexibility to adjust support as your practice grows or your needs evolve
• Access to global talent with diverse experience and skill sets
• Improved work-life balance for providers and onsite teams by offloading non-core tasks

Ultimately, virtual staffing empowers healthcare professionals to do more of what they do best. With the right VA support, you can optimize your budget while maintaining a lean and efficient practice.

What does a medical virtual assistant do?

Engaging with a virtual medical assistant—or even a team of VAs—can be a gamechanger for your practice. By offloading time-consuming, non-clinical tasks, you can stay focused on providing exceptional patient care while improving overall efficiency.

Not sure about what you can delegate to a medical VA? Here are some of the tasks VAs can take on to help you keep your practice running smoothly:

• Appointment Scheduling and Calendar Management – Coordinate patient appointments, send reminders, and manage follow-ups
• Patient Communication – Answer calls, respond to emails, and provide general support through chat, phone, or telehealth platforms
• Medical Billing and Insurance Support – Process claims, verify insurance coverage, and follow up on billing issues.
• Data Entry and EHR Management – Update patient records, input clinical notes, and ensure data accuracy
• Prescription Refills and Coordination – Assist with processing medication requests and coordinating with pharmacies.
• Medical Transcription – Convert voice notes or recorded consultations into accurate written records.
• Supply Ordering and Inventory Management – Track inventory levels and coordinate with vendors for restocking.

By taking over these parts of your practice, a medical VA helps streamline operations. Their support gives you and your team more time to focus on what matters most—caring for patients. Start delegating tasks to a medical VA today! Schedule a free consultation call with us to get started.

Find your medical VA with 20four7VA

If you’re ready to manage your workload by delegating administrative burdens, finding the right VA is key. However, landing the most suitable virtual assistant takes time, energy, and expertise. Screening applications, scheduling interviews, and conducting background checks can be demanding, especially if remote staffing is not your area of expertise.

Fortunately, you can depend on a reputable remote staffing agency like 20four7VA. As Chin Espiritu, 20four7VA’s Sales Director, explains: “We handle the entire process for you. Our dedicated team will be with you from sourcing and vetting qualified candidates to onboarding and ongoing support.”

Why choose 20four7VA?

Since 2013, our team has helped thousands of businesses grow and scale their operations through our customizable, award-winning virtual assistant staffing solutions. We’ve helped thousands of clients—from small startups to established enterprises—build efficient, scalable teams without the overhead of traditional hiring.

Our industry-spanning expertise includes real estate, construction, eCommerce, and healthcare, allowing us to match each client with virtual assistants who truly understand their field. Whether you need administrative support, customer service, or specialized roles like medical virtual assistants, our customizable solutions that meet your exact needs.

With 20four7VA, you gain access to:

• Our global pool of pre-vetted, skilled virtual assistants
• Dedicated client support
• VA onboarding assistance
• Our proprietary time tracking tool
• In-house support (payroll processing, IT helpdesk, etc.)
• And more

With 20four7VA, you don’t just simply hire a virtual assistant. You also gain a long-term partner just as committed to your success. Let 20four7VA match you with a skilled medical virtual assistant tailored to your unique needs. 

Schedule a free consultation call with our team today and face your challenges head-on!

Frequently Asked Questions (FAQs)

1. What tasks can a medical virtual assistant handle?

A medical VA can take over essential non-clinical tasks such as appointment scheduling, patient communication, medical billing, EHR updates, prescription coordination, transcription, and supply management. 

2. How can a virtual medical assistant help reduce burnout among healthcare professionals?

By offloading time-consuming administrative work, medical VAs help practitioners reclaim their time, reduce stress, and avoid burnout. This allows them to better manage their workload and refocus on what matters most—delivering quality patient care. After all, supporting and healing patients is the very reason most providers entered the medical field in the first place.

3. Is hiring a virtual medical assistant cost-effective for small practices?

Yes. Virtual staffing eliminates the need for extra office space, full-time salaries, and equipment costs. It offers a flexible and scalable staffing solution, making it especially ideal for small or independent healthcare practices that want to scale without burning through their budget.

4. Why partner with 20four7VA to hire a medical VA?

20four7VA offers end-to-end virtual staffing services—from sourcing and vetting to onboarding and support. We have over a decade of remote staffing experience in providing tailored staffing solutions for healthcare practices of all sizes.