Home / Contractor Policy

Timekeeping Policy

20four7VA uses a timekeeping or time tracking software that periodically captures screenshots of the VA’s computer screen while the application is running. This is an industry-standard protocol that virtual companies use as a protection for both the VAs and clients. The records or time logs provided by the software also serves as the basis of the VA’s pay upon validation of the records.

VA Notification Policy

In case of an emergency that makes you late for your shift or renders you unable to report to work, you need to send a message to or call our VA Hotline* (+63 906-440-5090) or inform your account manager via MS Teams about your absence or tardiness. This must be done at least an hour prior to the start of your shift.

All VAs should have MS Teams downloaded on their mobile phone to ensure timely notification to their account manager for shift absences. We practice a zero-tolerance policy to shift absences without notice except in emergent life-or-death situations. In these instances, please contact your account manager as soon as the imminent danger has been resolved.

* The VA Hotline is for Philippines-based VAs only. For VAs in other countries, please use Skype /Teams to notify your account manager.

Travel Policy

In case you will be working while traveling or working at a location different from your regular workplace, you need to let us know about your new temporary workplace. This is so we can ensure that the internet speed in your new location will meet the minimum requirement of 10 Mbps.

Performance Reserve Policy

20four7VA implements a Performance Reserve policy. According to this policy, the Parties agree that a portion of the Compensation shall be structured as deferred compensation and allocated to a performance reserve (the “Performance Reserve”) to secure Contractor’s performance of the Services and any losses, liabilities, or obligations arising out of or relating to the Services, including without limitation client disputes, chargebacks, credits, refunds, or non-payment. During the first eight (8) weeks following the Effective Date, Compensation earned for Services shall be paid as follows: seventy-five percent (75%) of approved, undisputed Compensation shall be payable in accordance with Section 2.1, and twenty-five percent (25%) shall be allocated to the Performance Reserve. This policy is implemented for the security and guarantee of the Client and the Company. Any remaining balance of the Performance Reserve shall be released to Contractor within thirty (30) days following the later of:

  • Termination or expiration of the Independent Contractor Agreement
  • Resolution of any outstanding Client disputes or reconciliation matters
  • Completion of the Company’s standard offboarding procedures

Please note that Performance Reserve will apply every time the VA’s hourly rate or weekly contracted hours increases. The additional amount to be put on the Performance Reserve will depend on the VA’s rate increase or weekly contracted hours increase. The total amount of the Performance Reserve will always be equal to 200% of the VA’s current weekly pay.

Pay Cutoff Policy

20four7VA’s weekly payment cutoff is Monday – Sunday ET. Pay is sent via Thera every Wednesday, on or before 12mn ET.

Downtime Policy

In case you experience a system downtime, your backup system/backup internet needs to be activated within 15 minutes to resume work.