Amazon Seller Virtual Assistant

Selling on Amazon can be extremely challenging. As the leader in online selling, Amazon is one of the most competitive marketplaces to be in. Amazon alone sells over 12 million products, and that’s just 10% of the total number of products available on the Amazon marketplace. Amazon business owners definitely have their work cut out for them.

To help you compete in such a massive online marketplace, you’re going to need some help. YOU need to hire Amazon virtual assistants (VAs) to grow your business without spending a big chunk of your budget on a full-time employee.

An Amazon Seller virtual assistant (VA) is someone who works remotely to ensure that your Amazon Seller account is in great shape. They can take care of time-consuming tasks including listing products on your store, responding to customer queries and concerns, and doing daily Amazon Seller Central upkeep.

Still undecided whether you really need Amazon virtual assistant services? Are you an Amazon FBA (Fulfillment by Amazon) business who thinks that you have all the shipping assistance you need? Here’s a quick questionnaire that you can answer to help you figure out whether you actually need an Amazon VA.

1. Do you feel like you’re spending too many hours each day just listing products or maintaining your Amazon Seller Central account?
2. Are you often frustrated because you don’t have enough time to actually work ON your business and not just IN it?
3. Have you gotten several complaints from customers due to poor response time or a bad experience?
4. Do you feel like you’re stuck and can’t grow your business further because you’re overwhelmed with the workload?

If you answered yes to any of the questions above, you’re going to benefit from hiring a VA. Feeling frustrated with tedious work and spending too many hours doing routine tasks that can definitely be delegated are two common reasons why some Amazon businesses get stuck in a rut while others flourish. If you want to scale your business, you have to invest in some much-needed help.

The good thing about hiring an Amazon virtual assistant versus hiring a full-time employee is that a VA gives you more flexibility and provides better value for your money.

An Amazon virtual assistant specializes in various Amazon Seller account tasks such as:

• Daily Seller Central Account Duties

An Amazon virtual assistant can help your account keep up with Amazon standards through the management of core Seller Central Account metrics. You can hire an Amazon FBA virtual assistant to ensure on-time order fulfillment, accurate inventory management, speedy returns and refunds processing, and so on.

• Amazon Product Listing

Listing your products on Amazon takes a lot of time and is definitely something you should delegate. Having a dedicated VA to list your products for you can free up your time so you can pay attention to more business-building tasks.

• Customer Service Duties

A virtual assistant for an Amazon FBA business can also answer questions from your Amazon customers, solve service issues, and up-sell products. They can do these through phone, chat, email, or even text and social media. If you’re using any CRMs aside from the tools inside Amazon Seller Central, they can work on those too.

• A+/Enhanced Brand Content Creation

Enhanced brand content is an Amazon feature that allows sellers to upgrade their listings with rich content. You can hire a VA to work on creating high-quality images and product descriptions, product comparison charts, HD videos, and more to make your product listings more effective.

• Web Research

An Amazon Seller VA can perform web research to give you vital insights into product trends, products your Amazon competitors are selling, and ways you can improve your Amazon strategy.

These are just a few of the core Amazon seller tasks that you can outsource to an Amazon seller virtual assistant. They can also help you with digital marketing, graphic design and photo editing for your listings, keyword research, and many more. Check out this article to see the full list of tasks an eCommerce virtual assistant can do for you.

Amazon is a progressive platform. This is why it’s important to make sure that the Amazon Seller VA you’re going to work with is always in the loop when it comes to the latest updates from Amazon. They should also have sufficient groundwork and basic training on Amazon Seller Central.

Keep in mind that it’s not all about training and past experience with Amazon Seller Central either. Some key soft skills that you need to look for in an Amazon seller VA are excellent communication skills, attention to detail, and great time management and organizational skills.

One of the most important things to remember when hiring Amazon assistants is to look for them on reliable platforms. It’s ideal to partner with a trusted staffing services provider to ensure that you’re getting a virtual assistant who’s trained to do the job well.

At 20four7VA, our Amazon virtual assistants all go through a training program specifically for Amazon Seller VAs. This is to ensure that they are job-ready before we endorse them to clients. We’re also part of the Amazon Seller Provider Network or Amazon SPN, so you can be sure that our VAs are qualified Amazon experts.

Once your virtual staffing agency provides you with a list of candidates, make sure to schedule an interview with them. During the interview, you can see if a particular candidate has the attitude and soft skills needed to be a reliable Amazon seller VA.

Another important thing to remember during the hiring process is to have a solid job or task description ready for your potential VA. This is to ensure perfect skill-matching and to help with monitoring your VA later on.

The cost of hiring an Amazon seller VA at 20four7VA starts at $77/wk for a 10-hour weekly contract with an entry level virtual assistant. For this rate, you can get a VA to do basic admin and data entry work. Since we’re very flexible, you can hire the best-fit Amazon virtual assistant for your business.

Check out our eCommerce virtual assistant page for more information about our virtual assistant packages.