Customer Service

Job Code: Cpt-1295
Customer Service VA
Shift Hours: Full-time (40 hours/week), 10 AM – 7 PM EST for the first 3 months, then will change (still within EST business hours)
Schedule: Weekdays
Timezone: EST
Category: N/A

• Tasks:

• VA Tasks:
• Answering phone calls
• Website chat support
• Amazon ASIN matching (match to all available Amazon listings under certain item)
• Social media management (improve our presence on Facebook, Twitter, Instagram, etc.)
• Resource page postings / blogging (create more posts and relevant content)
• Improving images (Client will provide software to improve images)
• Improving overall content
• Summarizing all online reviews (Google, Amazon, eBay, etc.) and providing a weekly report
• Video and audio production
• Other tasks to be performed while VAs are waiting for phone calls/chat inquiries (Client will provide training on these tasks)

• VA Qualifications:
• Candidates MUST have neutral accents (customer service via phone is required)
• Candidates MUST be proficient in responding quickly to messages. (website chat support is required)
• Candidates MUST be attentive to detail (candidates with quality assurance background are preferred)

Software/Applications Required:

• MS Word
• MS Excel
• Google Suite
• CRM knowledge
• Chat support knowledge
• Phone support knowledge