Customer Service
Job Code: Cpt-1295
Customer Service VA
Shift Hours: Full-time (40 hours/week), 10 AM – 7 PM EST for the first 3 months, then will change (still within EST business hours)
Schedule: Weekdays
Timezone: EST
Category: N/A
- Tasks:
- VA Tasks:
- Answering phone calls
- Website chat support
- Amazon ASIN matching (match to all available Amazon listings under certain item)
- Social media management (improve our presence on Facebook, Twitter, Instagram, etc.)
- Resource page postings / blogging (create more posts and relevant content)
- Improving images (Client will provide software to improve images)
- Improving overall content
- Summarizing all online reviews (Google, Amazon, eBay, etc.) and providing a weekly report
- Video and audio production
- Other tasks to be performed while VAs are waiting for phone calls/chat inquiries (Client will provide training on these tasks)
- VA Qualifications:
- Candidates MUST have neutral accents (customer service via phone is required)
- Candidates MUST be proficient in responding quickly to messages. (website chat support is required)
- Candidates MUST be attentive to detail (candidates with quality assurance background are preferred)
Software/Applications Required:
- MS Word
- MS Excel
- Google Suite
- CRM knowledge
- Chat support knowledge
- Phone support knowledge
To apply for this job please visit 20four7va.com.