Customer Service

 In
  • Full Time
  • Anywhere

Job Code: Cpt-1295
Customer Service VA

Shift Hours: Full-time (40 hours/week), 10 AM – 7 PM EST for the first 3 months, then will change (still within EST business hours)
Schedule:
Weekdays
Timezone: EST
Category:
N/A

  • Tasks:
  • VA Tasks:
  • Answering phone calls
  • Website chat support
  • Amazon ASIN matching (match to all available Amazon listings under certain item)
  • Social media management (improve our presence on Facebook, Twitter, Instagram, etc.)
  • Resource page postings / blogging (create more posts and relevant content)
  • Improving images (Client will provide software to improve images)
  • Improving overall content
  • Summarizing all online reviews (Google, Amazon, eBay, etc.) and providing a weekly report
  • Video and audio production
  • Other tasks to be performed while VAs are waiting for phone calls/chat inquiries (Client will provide training on these tasks)

 

  • VA Qualifications:
  • Candidates MUST have neutral accents (customer service via phone is required)
  • Candidates MUST be proficient in responding quickly to messages. (website chat support is required)
  • Candidates MUST be attentive to detail (candidates with quality assurance background are preferred)

Software/Applications Required:

  • MS Word
  • MS Excel
  • Google Suite
  • CRM knowledge
  • Chat support knowledge
  • Phone support knowledge

To apply for this job please visit 20four7va.com.

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