Cust. Service VA

Job Code: Cpt-1137-38
Customer Service VA
Shift Hours: Full Time 20 hrs/wk, Weekdays PST

• Assisting the team with customer queries such as status of order, tracking information updates, and order cancellations
• Categorizing emails and ensuring they get to the proper person or department
• Monitoring incoming orders from all online platforms and ensuring they get uploaded to the ordering system (this involves downloading order files and manipulating them into the format that is necessary to upload into our systems, going into the proper system, and uploading / submitting the orders for fulfillment and processing)
• Handling orders sent through email (usually in PDF or spreadsheet format)
• Monitoring the email inbox and entering the orders into our system for approval by someone in the office
  
  Software Applications Required:

• ChannelAdvisor
• Amazon
• Walmart
• Target