Cust. Service VA

  • Full Time
  • Anywhere

Job Code: Cpt-1082
Customer Service VA

Shift Hours: Full Time 40 hrs/wk,8:00 AM to 5:00 PM PST, Weekdays

  • Monitoring email correspondence
  • Coordinating with graphic designers on order details and sending files if needed
  • Preparing purchase orders by verifying specifications and price
  • Order confirmation from client to be uploaded for production or to be sent to supplier
  • Communicating orders to production team/graphic design team
  • Following up on orders
  • Tracking orders (need to place the tracking information on Shopify)
  • Replying to customer inquiries
  • Making calls (minimal; if there are details that need to be verified with any party)
  • Resolving issues with orders
  • Must be detail-oriented and organizedSoftware Applications Required:
  • Slack
  • MS Excel
  • Gorgias software (nice to have)

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